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Your company has a Quality Control ( QC ) department who assist you in TQM activities....

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Operations Management

Your company has a Quality Control ( QC ) department who assistyou in TQM activities. To promote TQM in your organization, pleaselist for the QC department, your understanding on the following:

  • What are the determinants of quality ?
  • What are the consequences of poor quality ?
  • What is TQM ?
  • List the elements of TQM ?

Answer & Explanation Solved by verified expert
4.2 Ratings (719 Votes)
The determinants of quality are the performance of the product conformance of the product with design and processes customer satisfaction The determinants include that the product is upto the standards planned for its performance as per the planned design warranty durability and functions The consequences of poor quality are the product will not be able to satisfy the customers The product will not last    See Answer
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