Logo
Home Study Material Contact Search
AI Chat FREE
  1. business
  2. accounting
  3. service! read through the discussion on service ch

Service! Read through the discussion on service characteristics, service gaps and service recovery/failure in Chapter 13,...

90.2K

Verified Solution

Question

Accounting

Service! Read through the discussion on service characteristics,service gaps and service recovery/failure in Chapter 13, thenanswer the following questions: Which of the four characteristicsdifferentiating services from product do you think leads to themost service failures and why? Please be sure to briefly explainthe characteristic that you select. You’ve heard the saying “thecustomer is always right.” Do you think that’s true? Why or whynot? Provide a specific situation you (as a customer) have faced aservice failure: What were your expectations going into the servicesituation… and how did the service provider fail to meet yourexpectations? Was the service failure a result of serviceheterogeneity/variability or was it a result of the employee notbeing empowered to properly assist you – please explain.

Answer & Explanation Solved by verified expert
4.3 Ratings (654 Votes)
    See Answer
Get Answers to Unlimited Questions

Join us to gain access to millions of questions and expert answers. Enjoy exclusive benefits tailored just for you!

Membership Benefits:
  • Unlimited Question Access with detailed Answers
  • Zin AI - 3 Million Words
  • 10 Dall-E 3 Images
  • 20 Plot Generations
  • Conversation with Dialogue Memory
  • No Ads, Ever!
  • Access to Our Best AI Platform: Zin AI - Your personal assistant for all your inquiries!
Become a Member

Other questions asked by students

Q

Harrods is a high-end department store chain in London. House ofFraser is high-end department...

Accounting
Q

The Cheyenne Hotel in Big Sky, Montana, has accumulated records of the total electrical costs of...

Accounting
Q

Quiz question Randomly pick a F2 yellow round seed and self fertilize what phenotypes will...

Biology
Q

Which statement about organisms in Phylum Chordata is FALSE? All chordate embryos:have a nerve cord.possess...

Biology
Q

Question 1 Points 1 Russia established the nations O Strategic Arms Limitation Treaty O NATO...

Biology
Q

Choose the correct words to fill in the blanks below.relativehistogrampolygonogive1. A ... is a type...

Basic Math
Q

Use Lagrange multipliers Minimize the product of two numbers if their difference must be 6...

Calculus
Q

5 g x f X 10 9 8 7 5 4 if x 1 if...

Algebra
Q

[The following information applies to the questions displayed below.] Naidu Companies is the worlds leading...

Accounting
Q

help Cher 2 6.25 points OS B-2 (Algo) Interest rate...

Accounting
Q

Exercise 5-11B Allocating facility-level costs and a product elimination decision York Corporation produces two types...

Accounting
Q

Verizon Manufacturing Company spent $400,000 in 2016 to inspect incoming components. Of the $400,000, $240,000...

Accounting