Logo
Home Study Material Contact Search
AI Chat FREE
  1. business
  2. accounting
  3. service! read through the discussion on service ch

Service! Read through the discussion on service characteristics, service gaps and service recovery/failure in Chapter 13,...

90.2K

Verified Solution

Question

Accounting

Service! Read through the discussion on service characteristics,service gaps and service recovery/failure in Chapter 13, thenanswer the following questions: Which of the four characteristicsdifferentiating services from product do you think leads to themost service failures and why? Please be sure to briefly explainthe characteristic that you select. You’ve heard the saying “thecustomer is always right.” Do you think that’s true? Why or whynot? Provide a specific situation you (as a customer) have faced aservice failure: What were your expectations going into the servicesituation… and how did the service provider fail to meet yourexpectations? Was the service failure a result of serviceheterogeneity/variability or was it a result of the employee notbeing empowered to properly assist you – please explain.

Answer & Explanation Solved by verified expert
4.3 Ratings (654 Votes)
    See Answer
Get Answers to Unlimited Questions

Join us to gain access to millions of questions and expert answers. Enjoy exclusive benefits tailored just for you!

Membership Benefits:
  • Unlimited Question Access with detailed Answers
  • Zin AI - 3 Million Words
  • 10 Dall-E 3 Images
  • 20 Plot Generations
  • Conversation with Dialogue Memory
  • No Ads, Ever!
  • Access to Our Best AI Platform: Flex AI - Your personal assistant for all your inquiries!
Become a Member

Other questions asked by students

Basic Math
1.2K views

square Compu Question ANOVA and Chi s X C Chegg Search ezto mheducation com ext...

Basic Math
1.2K views

Graph r(x) = -8.Use the graphing tool to graph the function.

Calculus
1.2K views

1 point Compute the curl of the vector field F 2y 7 sin x cos...

Algebra
1.2K views

Add the polynomials using either horizontal or vertical addition 7z4 32 3z 8 6z4 22...

Accounting
1.2K views

Question 1 (31 marks) Joan W Wrong Supermarket sells...

Accounting
1.2K views

Which class interval is the median group? 97.498.29 (B) 100.1100.99 98.399.19 99.2100.09

Accounting
1.2K views

why should flexible spending account should be not be excluded from income gross? defend your...

Accounting
1.2K views

Which of the following is NOT an example of a job satisfier? a. responsibility...

Accounting
1.2K views

wl The Cybertronics Corporation reported the following information for its Cyclotron Division Revenues $2,000,000 Operating...

Accounting
1.2K views

What types of business decisions can the managerial accountant support? Give an example of one...

Finance
1.2K views

Section C: Short Answer Questions Question 2 (7 marks) HPM is a mid-size iron ore...

Finance
1.2K views

Suppose your expectations regarding the stock price are as follows: State...