Phone calls arrive at the rate of 48 per hour at the reservation desk for Regional...

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Phone calls arrive at the rate of 48 per hour at the reservationdesk for Regional Airways.
a. Compute the probability of receiving four calls in a 5-minuteinterval of time.
b. Compute the probability of receiving exactly 9 calls in 15minutes.
c. Suppose, no calls are currently on hold. If the agent takes 5minutes to complete the current call, how many callers do youexpect to be waiting by that time?
d. Suppose, no calls are currently on hold, If the agent takes 5minutes to complete the current call, what is the probability thatno callers will be waiting?
e. If no calls are currently being processed, what is theprobability that the agent can take 3 minutes for personal timewithout being interrupted by a call?

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4.1 Ratings (588 Votes)

We would be looking at the first 4 parts hereThe number of calls in a 5 minute interval is modelled hereasThe probability of receiving 4 calls in a 5minute See Answer

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