Indian Railways is a name synonymous to an operational activity at a large scale. Give your...

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General Management

Indian Railways is a name synonymous to an operational activityat a large scale. Give your views on the following aspects ofIndian railways

a. There have been several instances & reports of problemsfaced by customers during booking of tickets through its onlineportal. What should Indian railways do to make this system worldclass?

b. Discuss the concept of inventory management with reference toany one aspect (Food served/ hospitality/ safety, etc.) of IndianRailway.

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Problems faced by the customers during the booking of tickets through online portal of Indian railway The biggest problem is poor connectivity of internet There are number of problems with Tatkal in busy season on busy routes Sometimes money transaction will struck even everything is fine with the website In such cases the problem lies with the bank server Nonfamiliarization of IRCTC website For this customers have to visit the website frequently and learn all the options What should Indian See Answer

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