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In Chapter 12/12S the book mentions CRM in depth. What implications does a company's relationship management...

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General Management

In Chapter 12/12S the book mentions CRM in depth. Whatimplications does a company's relationship management with currentcustomers have on earning new customers? Give an example

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Following are the implications that the Customer Relationship Management has with current customers that can in turn impact earning new customers An organization that puts its employees in conducive work environment ends up delivering better customer experiences to the customers Delighted customers may choose to come back to the Organization to avail its services again and again This will in turn give a boost to the profits and earnings of such Organization without really having to    See Answer
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