Facts Most flights are scheduled during early morning or early evening. Based on their circumstances passengers can require drastically...

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Operations Management

Facts
Mostflights are scheduled during early morning or early evening.
Based ontheir circumstances passengers can require drastically differentamounts of time for check-in.
Attendantsat the service counters must be able to serve passengers at ahigher rate than the arrival rate of those passengers.
At sometimes there are many departing and arriving flights, while at othertimes there are few flights.
Challenge
Todetermine how many service counters to keep open.
Busy Period 1 Busy Period 2
Early morning (6:30am to 9:00am) Early evening (6:00pm to 8:00pm)
Many departing domestic flights Many departing international flights
Average time between consecutive customer arrivals Average Service Time
4minutes for both the morning and evening 8minutes in the morning
6minutes in the middle of the day 15 minutes in the evening
6minutes in the middle of the day
Withmultiple service counters, customers can be routed through a singleline or dedicated lines for each counter.
You mustensure that customers are not waiting very long and that you're notwasting resources on open counters.
QUESTIONS
During each period:
What is thenumber of counters that need to be open?
What is theaverage number of customers in queue and the average waiting timefor a customer in the queue before being serviced for checkin?
When youneed multiple counters open: Do you have one queue for allcounters? Do you have dedicated queues for each counter?
What elseis being overlooked in the above scenario and your analysis?
How do youensure that customers are not waiting in line too long before beingchecked in?
How do youensure that you don't have too many counters open with no customersat these counters?

Answer & Explanation Solved by verified expert

4.3 Ratings (740 Votes)

The biggest input for the exercise is the average time taken by the airport staff to serve one customer The time will determine as to how many customers can be served per hourand appropriate number of counters need to be opened to match the demand and ensure that the waiting time for an average customer is not too much Since each resource on the counter adds to the cost of operation See Answer

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Facts
Mostflights are scheduled during early morning or early evening.
Based ontheir circumstances passengers can require drastically differentamounts of time for check-in.
Attendantsat the service counters must be able to serve passengers at ahigher rate than the arrival rate of those passengers.
At sometimes there are many departing and arriving flights, while at othertimes there are few flights.

Challenge
Todetermine how many service counters to keep open.

Busy Period 1		Busy Period 2
Early morning (6:30am to 9:00am)		Early evening (6:00pm to 8:00pm)
Many departing domestic flights		Many departing international flights

Average time between consecutive customer arrivals		Average Service Time
4minutes for both the morning and evening		8minutes in the morning
6minutes in the middle of the day		15 minutes in the evening
		6minutes in the middle of the day

Withmultiple service counters, customers can be routed through a singleline or dedicated lines for each counter.
You mustensure that customers are not waiting very long and that you're notwasting resources on open counters.

QUESTIONS
During each period:
What is thenumber of counters that need to be open?
What is theaverage number of customers in queue and the average waiting timefor a customer in the queue before being serviced for checkin?
When youneed multiple counters open: Do you have one queue for allcounters? Do you have dedicated queues for each counter?
What elseis being overlooked in the above scenario and your analysis?
How do youensure that customers are not waiting in line too long before beingchecked in?
How do youensure that you don't have too many counters open with no customersat these counters?