An advertising executive has asked you to train her employees to improve their presentation skills. After...

90.2K

Verified Solution

Question

General Management

An advertising executive has asked you to train her employees toimprove their presentation skills. After conducting a needsassessment, you determine that many of the agents never had acollege course in presentational speaking. Which methods might youuse to reach this goal?
Raul works for a local call center that takes customer servicecalls for a cell phone provider. After six months as a team leader,he noticed the new employees struggling to keep up with the callcenter volume. At the same time, the company raised the prices ofphone plans, which resulted in higher numbers of complaint calls.Raul felt that further training in customer service might help. Heis meeting with his supervisor to present a proposal to assess theneeds of his call agents. What should Raul include in hisneeds-assessment proposal?
Continuing from the previous question, assume that Raulperformed the needs assessment and found areas that needimprovement, such as conflict management skills. What should heinclude in his training proposal?

Answer & Explanation Solved by verified expert

3.7 Ratings (588 Votes)

Answer The first method that can be used is ice breaker so that the nervousness of the employees can be overcome as a more comfortable environment will be created in which the employees can speak and express themselves in the presence of others Then I will provide them the See Answer

Get Answers to Unlimited Questions

Join us to gain access to millions of questions and expert answers. Enjoy exclusive benefits tailored just for you!

Membership Benefits:

Unlimited Question Access with detailed Answers
Zin AI - 3 Million Words
10 Dall-E 3 Images
20 Plot Generations
Conversation with Dialogue Memory
No Ads, Ever!
Access to Our Best AI Platform: Flex AI - Your personal assistant for all your inquiries!

Become a Member