Alexandra Marcus, manager of the Sky Club Hotel, has requested your assistance on a queuing issue...

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Alexandra Marcus, manager of the Sky Club Hotel, has requestedyour assistance on a queuing issue to improve the guest service atthe hotel. Alexandra Marcus is considering how to restructure thefront desk to reach an optimal level of staff efficiency and guestservice. Observation of arrivals during the peak check-in time of3:00PM to 5:00PM shows that an average of 80 guests arrive eachhour. It takes an average of 3 minutes for the front-desk clerk toregister each guest. At present, the hotel has five clerks on duty,each with a separate waiting line.
PLEASE SHOW CALCULATIONS!!
a. Average utilization rate of a server (p)
b. The probability of no. customers in the system (Po)
c. Average number of customers in the system (L)
d. Average time in the system (W)
e. Average waiting in line (Wq)
f. Average number of customers in line waiting Lq

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3.6 Ratings (668 Votes)

GivenObservation of arrivals during the peak checkin time of 300PMto 500PM shows that an average of 80 guests arrive each hourThus 80 Per hourIt takes an average of 3 minutes for the frontdesk clerk toregister each guestThus 0 60 3 20 Per hourAt present the hotel has five See Answer

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