1. How often should employees receive feedback on their?performance?
A.
Monthly
B.
Annually
C.
Quarterly
D.
?Semi-annually
E.
Continuously
2. When considering performance appraisals from a systems?perspective, what should a manager consider the goal of theappraisal? process?
A.
How to make the system more conducive to high levels ofperformance.
B.
How to match system expectation with reward expectations.
C.
How to reward high achieving employees within the system.
D.
How to best identify how employees can improve processes withinthe system.
E.
3. How to best use the system to determine layoff andtermination policies.
?__________ is necessary for performance measurement to beeffective for an organization.
A.
Consistency
B.
Absolute judgement
C.
?Trait-based
D.
Political motivation
E.
Bias
4. Managers must provide workers with feedback and coach them tohigher levels of? ________.
A.
?self-review
B.
performance
C.
relative judgment
D.
identification
E.
comparability
5. Conscious bias can be dealt with using? _____.
A.
?web-based performance management systems
B.
management by objectives
C.
cultural sensitivity
D.
?frame-of-reference training
E.
360 degree feedback
6. Ensuring? ________ in ratings across raters presents a majordifficulty in performance measurement.
A.
relative judgement
B.
comparability
C.
equality
D.
cultural sensitivity
E.
nonverbal attending
7. Supervisors tend to blame the worker when they observe poor?performance, whereas workers tend to blame external factors. Thisis an example of? ________.
A.
rater error
B.
?actor/observer bias
C.
system factors
D.
?360° feedback
E.
?self-review
8. Which of the following is an example of a question a managerwould ask to determine the level of an? employee's effort?
A.
Has the worker ever been able to perform? adequately?
B.
Can others perform the job? adequately, but not this?worker?
C.
Are performance problems showing up in all? workers, even thosewho have adequate supplies and? equipment?
D.
Is the? worker's performance level? declining?
E.
Is performance? erratic?
