You own a chain of 3 dry-cleaning stores in a medium-size town. A problem in customer...

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You own a chain of 3 dry-cleaning stores in a medium-size town.A problem in customer service has surfaced recently. When you spendthe day, or even part of the day in a particular store, clerks seemto provide excellent customer service, spotters are making sure allstains are removed from garments, and pressers are doing a good jobof pressing difficult items such as silk blouses. Yet during thosesame visits, customers complain to you about such things as stainsnot being removed and items being poorly pressed in some of theirprevious orders; indeed, several customers have brought garments into be redone. Customers also sometimes comment on having waited toolong for service on previous visits Discuss the extent to which youbelieve that you have a motivation problem in your stores. 2. Usingconcepts you have studied in this unit, design a plan to increasethe motivation of clerks to provide prompt service to customerseven when they are not being watched. 3. Design a plan to increasethe motivation of spotters to remove as many stains as possibleeven when they are not being watched. 4. Design a plan to increasethe motivation of pressers to do a topnotch job on all clothes theypress, no matter how diff

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Ans 1 The situation presented in the given case indicates a situation in which the reputation of the organization is affecting negatively due to the absence of maximum contribution and involvement of the manpower The output of the manpower is really getting affected adversely due to lower motivation among the employees and this is resulting in the poor service to the customers In fact this situation can be seen In almost every department of the See Answer

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