You are the Sales & Marketing Manager of a 150 room, independent hotel. The property...
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Accounting
You are the Sales & Marketing Manager of a 150 room, independent hotel. The property is in a trendy location, close to the offices of several media and fashion companies. The main street has many independent shops and restaurants.
Your hotel has a bar and small restaurant/ coffee shop, popular with guests and locals.
The business mix is 50% Corporate and 50% Leisure.
35% of your guests book via your own website
20% via GDS
30% via OTA
10% book direct over the phone with the Sales office
5% via FIT agents.
The owner is about to complete a refurbishment of public areas and bedrooms, so you now have the opportunity to create a new Executive floor of 50 rooms, with lounge area to be sold at a premium.
You are confident you can sell these new rooms if you position them correctly to the right customer.
please answer the following questions:
1/ Suggest which of your customers you will target for the new rooms and why
2/Decide how you will differentiate the new experience
3/Explain how you aim to integrate these experiences into the product and your marketing.
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