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You are the proud new owner of a local deli, Garibaldo's, situated in a great neighborhood. When you bought the deli, you also received an accounts receivable listing of customers who owed money to the deli along with a shoe box filled with slips of paper that contained the names of the "house account" customers. (These people all had charge privileges with the former owner of Garibaldi's.) The former owner did not like computers or recordkeeping. He said he could spot a good credit risk by "a handshake and a look in the eye. " Bills were not sent to house accounts as the former owner asked these customers to pay "when he needed cash flow and they (the customers) were in a good mood. " This is your first week of business and sales seem slow. Most of the activity comes at the lunch rush and many of your customers hurry in, grab stuff from the deli case and say, "Put it on my tab. " You think you need to make some changes, but you also don't want to make any of the customers mad. Use this grid to jot down your responses to the three questions listed

1. What are Garibaldi's current credit policies?

2. How are accounts receivable recorded on the company books?

3. What three changes would you make to the current way of doing business for Garibaldi's house accounts?

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