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You are the newly hired Accounting Information System Specialist (AISS) at Tanks R Us Inc. (TRU) a manufacturer and distributor of gas and electric powered hot water tanks in Calgary, Alberta. TRU uses a combination of accounting packages including QuickBooks for payroll. TRU recently implemented a secure shopping website with the capability of online sales that can be used by both retail and wholesale consumers. At the same time, the company outsourced its hot water tank support functions as well as sales of maintenance contracts to a major call centre supplier Terre Neuve Inc. located in Newfoundland. All online sales and maintenance contract sales must be prepaid by credit card. Customers who wish to order maintenance contracts or who have queries about the maintenance of their hot water tanks now call a 1-888 number that connects them to the call centre. This means that TRU receives transaction details of maintenance contract sales made by the call centre employees and of sales from the website for integration into its service, shipping and sales systems. The transaction details are exported from Terre Neuves Client Relationship Management system and then exported into Excel. These files are then sent to TRU where they can readily be imported into the accounting packages in use by TRU. TRU is having some difficulties with the consistency of the data transfer process from the website to the spreadsheet and then into its accounting software. The company knows that you as the AISS have extensive website development experience. You are now tasked with the need to either develop the accounting/website interface or oversee the programming for an automated interface.

Required Write a memo to the President of TRU outlining what your concerns are about the current system and your plans for the direction that TRU must take.

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