You are the bookkeeper at a small merchandising firm. You are comparing the income statements...

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Accounting

You are the bookkeeper at a small merchandising firm. You are comparing the income statements from the last three years. You notice that the Purchases Returns and Allowances account (as a % of net sales) has been increasing at an alarming rate.

If you were a manager, to whom would you speak in the organization to help you understand why so much merchandise is being returned?

What types of questions would you ask?

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