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You are supporting a taxpayer in the middle of a very busy day. The taxpayer...

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Accounting

You are supporting a taxpayer in the middle of a very busy day. The taxpayer wants to know what actions she can take to appeal a lien that has been filed against her past due taxes. In an effort to help the taxpayer, you navigate to electronic guidance on appealing liens. You select a hyperlink directing you to important information that will answer her question, but you notice that the hyperlink directs you to a broken webpage. You know that the information is available without using the hyperlink, so you research manually to find the information you need to help the taxpayer. As you find the information, you notice that you have been on the call for several minutes longer than average. Given this situation, what would you most likely do?

A. Explain the appeals process to the taxpayer and mentally note the broken link so you can manually look up that information in the future.

B. Politely put the taxpayer on hold and report the broken link to management.

C. Explain the appeals process to the taxpayer and report the broken link to management following the call.

D. Provide the taxpayer with the needed appeals process information and move on to support the next caller.

E. None of the above

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