You are applying for a job as a departmental manager in anoffice setting. The organisation has made it clear that having ahigh level of emotional intelligence will be a deciding factor inselecting the successful candidate.

You have been asked to submit a document that addresses thefollowing points:

1. What are your emotional strengths and weaknesses?
2. What are personal causes of stress in your work life and how doyou deal with them?
3. What are your emotional triggers and how have you learnt tomanage them?
4. What would you do to act as a role model to workers in yourdepartment in the management of emotions?
5. Are you open to feedback from others in relation to your EI? Howwould you go about getting and using it?
6. How does self-reflection factor into the continual developmentof your EI?
7. How would you respond to a worker who is:

Extremely angry?

Extremely stressed?
Extremely upset?

8. How much knowledge do you have about the cultural expressionsof emotions? How would you use that knowledge?
9. How would you adapt your leadership style to workersexperiencing different emotions?
10. How would you factor the emotions of workers into decisionsthat you make?
11. How would you provide opportunities for workers to expresstheir feelings and emotions?
12. How would you make workers aware of how their emotions andbehaviours affect others and how would you encourage them to managetheir emotions?
13. What would you do to encourage others to develop theirEI?
14. What would you do to create a positive emotional climate inyour department?
15. How would you use the strengths of workers to achieve workplaceoutcomes?

You are required to provide a detailed response (at least half atyped, single space page) for each point listed and to use examplesto support your responses wherever possible.