60.1K

Verified Solution

Link Copied!

What's the balanced scorecard results for toyota

Financial Value 4 Performance Measure 5 Financial performance has improved 6 Return-on-capital Employed 7 Cash Flow 8 Company profitability 9 Profit Forecast Reliability 10 Sales Backlog 11 **Shareholder value 12 Return on total assets 13 14 15 Performance Measure 16 Customer satisfaction as measured by survey results 17 Number of customer complaints 18 Market share 19 Percentage of customers retained for last period 20 Number of new customers 21 Product returns as a percentage of sales 22 Pricing Index 23 Customer satisfaction index 24 ** Market Share 25 ** Customer satisfaction 26 Rate of sales return 27 Provide for fundamental needs 28 Ensure Service Availabilty 29 Support Durabel Self-Sufficiency Customer Perspective Value Internal Business Processes Perspective 34 Performance Measure 35 Percentage of customer calls answered within 20 seconds 36 On-Time deliveries as a percentage of all deliveries 37 Unfavorable standard cost vaiances 38 Percentage of sales from new products 39 Time to introduce new products to market 40 Work in process inventory as a percentage of sales 41 Defect-free units as a percentage of completing units 42 Delivery cycle Time 43 Throughput time 44 Manufacturing cycle efficiency 45 Quality costs 46 Setup Time 47 Time from call by customer to repair of product 48 Average time of shipment 49 Percent of customer complaints settled on first contact 50 Time to settle a customer claim 51 Reworking product problems 52 Safety incident index 53 Project performance index 54 Project closeout cycle 55 Core competencies 56 Average producing time of orders 57 Number of new patents 58 R&D costs as a percentage of sales 59 60 61 62 Performance Measure 63 Suggestions per employee 64 Employee turnover 65 Hours of in-house training per employee 66 % revenue from new products and or service 67 Rate of improvement index 68 Staff attitude survey 69 Number of employee suggestions 70 Revenue per employee 71 **Employees Attitude 72 Average years of service 73 Employee satisfaction 74 Ethics violations in the work place Value Learning and Growth Perspective Value Financial Value 4 Performance Measure 5 Financial performance has improved 6 Return-on-capital Employed 7 Cash Flow 8 Company profitability 9 Profit Forecast Reliability 10 Sales Backlog 11 **Shareholder value 12 Return on total assets 13 14 15 Performance Measure 16 Customer satisfaction as measured by survey results 17 Number of customer complaints 18 Market share 19 Percentage of customers retained for last period 20 Number of new customers 21 Product returns as a percentage of sales 22 Pricing Index 23 Customer satisfaction index 24 ** Market Share 25 ** Customer satisfaction 26 Rate of sales return 27 Provide for fundamental needs 28 Ensure Service Availabilty 29 Support Durabel Self-Sufficiency Customer Perspective Value Internal Business Processes Perspective 34 Performance Measure 35 Percentage of customer calls answered within 20 seconds 36 On-Time deliveries as a percentage of all deliveries 37 Unfavorable standard cost vaiances 38 Percentage of sales from new products 39 Time to introduce new products to market 40 Work in process inventory as a percentage of sales 41 Defect-free units as a percentage of completing units 42 Delivery cycle Time 43 Throughput time 44 Manufacturing cycle efficiency 45 Quality costs 46 Setup Time 47 Time from call by customer to repair of product 48 Average time of shipment 49 Percent of customer complaints settled on first contact 50 Time to settle a customer claim 51 Reworking product problems 52 Safety incident index 53 Project performance index 54 Project closeout cycle 55 Core competencies 56 Average producing time of orders 57 Number of new patents 58 R&D costs as a percentage of sales 59 60 61 62 Performance Measure 63 Suggestions per employee 64 Employee turnover 65 Hours of in-house training per employee 66 % revenue from new products and or service 67 Rate of improvement index 68 Staff attitude survey 69 Number of employee suggestions 70 Revenue per employee 71 **Employees Attitude 72 Average years of service 73 Employee satisfaction 74 Ethics violations in the work place Value Learning and Growth Perspective Value

Answer & Explanation Solved by verified expert

See Answer