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What is benchmarking? Discuss some of factors to be considered when using a third-party authority to...

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General Management

What is benchmarking? Discuss some of factors to be consideredwhen using a third-party authority to conduct the benchmarkingreview.

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BENCHMARKING In simple words benchmarking is an approach of setting goals and measuring productivity based on best industry practises It developed out of need to have information against which performances can be measured For example a customer support engineer of a television manufacturer attends a call within 48 hours if the industry norm is    See Answer
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