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Tombro Industries is in the process of automating one of its plants and developing a flexible manufacturing system. The company is finding it necessary to make many changes in operating procedures. Progress has been slow, particularly in trying to develop new performance measures for the factory.

In an effort to evaluate performance and determine where improvements can be made, management has gathered the following data relating to activities over the last four months:

	Month
	1		2		3		4
Quality control measures:
Number of defects	190		150		110		120
Number of warranty claims	52		36		23		15
Number of customer complaints	110		120		130		130
Material control measures:
Purchase order lead time	10 days		7 days		6 days		3 days
Scrap as a percent of total cost	3.2	%	2.8	%	3.2	%	2.6	%
Machine performance measures:
Machine downtime as a percentage of availability	80	%	79	%	82	%	82	%
Use as a percentage of availability	75	%	74	%	69	%	69	%
Setup time (hours)	2.3		2.3		2.3		2.3
Delivery performance measures:
Throughput time	?		?		?		?
Manufacturing cycle efficiency (MCE)	?		?		?		?
Delivery cycle time	?		?		?		?
Percentage of on-time deliveries	84	%	88	%	92	%	97	%

The president has read in industry journals that throughput time, MCE, and delivery cycle time are important measures of performance, but no one is sure how they are computed. You have been asked to assist the company, and you have gathered the following data relating to these measures:

	Average per Month (in days)
	1	2	3	4
Wait time per order before start of production	16.3	15.2	12.1	9.0
Inspection time per unit	0.2	0.5	0.8	0.6
Process time per unit	0.4	0.4	0.4	0.4
Queue time per unit	5.5	5.6	5.5	5.6
Move time per unit	1.5	1.4	1.4	1.5

Required: 1-a. Compute the throughput time for each month. (Round your answers to 1 decimal place.) Throughput Time Month 1 Month 2 Month 3 Month 4 days days days days 1-b. Compute the manufacturing cycle efficiency (MCE) for each month. (Round your answers to 1 decimal place (i.e., 0.123 should be entered as 12.3).) Manufacturing cycle efficiency Month 1 Month 2 Month 3 Month 4 1-c. Compute the delivery cycle time for each month. (Round your answers to 1 decimal place.) Delivery cycle time Month 1 Month 2 Month 3 Month 4 days days days days

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