The XYZ Tax Return Firm prepares tax returns for individual,partnership, and corporate clients. It...

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Accounting

The XYZ Tax Return Firm prepares tax returns for individual,partnership, and corporate clients. It competes and plans to growby preparing returns faster than other firms and to charge itsclients lower fees than competitors charge. There are many othertax preparation firms in the industry capable of preparing taxreturns for its target market. XYZ believes it needs to havesatisfied employees who have earned their CPA or Enrolled Agent(EA) license are critical to its long-term success.
List, describe, and justify eight metrics (2 ineach of the Balanced Scorecard perspectives) that you believe XYZshould include in its Balanced Scorecard.

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3.6 Ratings (256 Votes)

Metrics that we believe XYZ should include in its Balanced Scorecard are as follows 1Operating expense 2Project expense 3Customer satisfaction ratings 4Customerdriven volumes 5Application development 6Quality and availability of service 7Product and service innovation 8Continuous improvement Scorecard Metrics for Financial See Answer

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In: AccountingThe XYZ Tax Return Firm prepares tax returns for individual,partnership, and corporate clients. It competes...The XYZ Tax Return Firm prepares tax returns for individual,partnership, and corporate clients. It competes and plans to growby preparing returns faster than other firms and to charge itsclients lower fees than competitors charge. There are many othertax preparation firms in the industry capable of preparing taxreturns for its target market. XYZ believes it needs to havesatisfied employees who have earned their CPA or Enrolled Agent(EA) license are critical to its long-term success.List, describe, and justify eight metrics (2 ineach of the Balanced Scorecard perspectives) that you believe XYZshould include in its Balanced Scorecard.