The University Credit Union (UCU) has engaged your services to determine the cost of its...

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Accounting

The University Credit Union (UCU) has engaged your services to determine the cost of its various activities. The following data are available for a representative branch.

Process Deposits Process Checks Balance Inquiries Branch Visits Total Costs
Tellers 30% 40% 10% 20% $150,000
Assistant Manager 10% 10% 5% 75% $75,000
Managers 2% 3% 5% 90% $90,000

The employees are all full-time. The average branch processes 60,000 deposits and 125,000 check transactions and 232,500 balance inquiries and 3,345 branch visits each year.

UCU has also collected the following information about 4 specific customers for the year:

Process Deposits Process Checks Balance Inquiries Branch Visits
A 8,000 15,000 20,000 10
B 2,000 4,000 24,000 18
C 15,000 20,000 35,000 20
D 25,000 35,000 50,000 35

  1. Calculate cost per activity to the 0.000th value:
  2. Compute Total Profit for customers A, B, C, and D after allocating the cost of their activities. Please use the budgeted rates for cost allocations
  3. Should UCU drop any of the customers A, B, C, D? Why or why not? List 2 factors
  4. Should they consider before dropping a customer?
  5. What happens to total firm profits if the number of branch visits received were to drop from 3,345 to 3,000?

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