THE SCENARIO
I am a team leader who works in a warehouse where, we conductmonthly inventory counts. The monthly counts are done by a quickvisual check and then matching the numbers to what is showing inthe inventory management computer system. Once a year we shutproduction down for a day and do a full, manual inventory count. Wethen compare it to the numbers showing the inventory system. If thenumbers are off by more than 5%, we are required to determine whythere is a difference and submit a report to the supervisor whothen submits the report to the operations manager. If the numbersare under the 5% variance, we all receive a letter of appreciationfrom the company’s president with our next pay stub. It is alsoposted on our employee bulletin board and included in the companynewsletter.
I have been with the company for 2 years; first as a warehouseemployee and then was promoted to team lead six months ago. As teamlead it is my job to ensure that all employees take the inventorymanagement seriously by entering materials into the managementsystem when it arrives and then removing it when we use thematerial during production operations. We use a scanner for this asall the raw materials have a UPC scan code on them. But we onl3
scanners as they are very expensive.It is quite stressful as notall the staff follow the inventory count rules. During my firstyear the inventory count was correct but the second year it wasnot. Our numbers showed a variance under 5% but when the purchasingmanager put in a production run for a customer order that was dueto be delivered in one week; it was found that we were short two ofthe required materials by more than 15% each. This caused a lot ofproblems as he then had to order the raw materials from thesuppliers who couldn’t get it to us for another 2 weeks. Thecustomer then was told they
wouldn’t get their order until 3 weeks. It ended up that theypulled their order. The senior
management team was very upset and let us know about it. Ourmanager was told to write us up about this and put a warning letterin our employee files. He told us he didn’t want to do that andgave me 2 days to find out why it happened so the correct person(s)could be written up. I believe it is because a couple of theemployees are lazy. I know that they take shortcuts. When I catchthem lazing around, I tell them to get back to work and do theirjob properly or they will be docked pay. This warning seems to getthem to do what they are supposed to but not for long. I have alsoheard from other employees that these 2 guys are constantlycomplaining about the job and management, including me. I yelled atthese 2 guys and told them I was going to tell Ahmad, the managerit was their fault due to their bad attitude and laziness. I alsotold them they would be written up and would lose a day’s pay. Oneguy told me to GO AWAY and walked off the job.
He didn’t come back. The other guy said it wasn’t his fault andthen gave me a list of reasons
why it wasn’t his fault. Looking back, I know I shouldn’t havelost my temper and yelled like that, but I am so stressed out withthis issue. I haven’t been sleeping well and am having somedifficulty concentrating. I am afraid that I will lose my job if Idon’t get this solved. I am thinking maybe I should quit before Iget fired. I don’t want my Record of Employment (ROE) toshow I was fired.
END OF SCENARIO
Your Instructions:
Recognize and effectively use your managerial skills to resolveworkplace issues. You are required to analyze andidentify the underlying cause of the issue/behaviour and the skillsyou will utilize to resolve the problem(s) in the above casescenario. You will include a minimum of 5 managerialskills/concepts in your assignment e.g. communication (includinglistening), time and stress management, recognition, definition andresolution of the problem, motivating others, goal setting,self-awareness, power, conflict management, etc. You choose andapply the five; please note two forms/types of a concept i.e.directive vs non-directive counselling count as one, not twoconcepts. You are required to answer not only what is occurring andwhere it happens but also why and then your suggestions for how youwould deal with the issue(s)and why you made that particular choicei.e. identify expected behaviour change, organizational impact,personal outcome. You are analyzing and resolving this from theperspective of a manager.
NEED TO DISCUSS PROBLEM AND UNDERLYING ISSUE AND IDENTIFICATIONAND IMPLEMENTATION OF 5 MANAGERIAL CONCEPT.( GOOD AMOUNT OF WORDSAND NOT FROM INTERNET) THANK YOU
