The insurance product is unique in that its quality can only be judged when something goes...

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The insurance product is unique in that its quality can only bejudged when something goes wrong. The way in which a claim ishandled will have important marketing repercussions for insurers.That is the reason why, the claims operation must be adequatelymanaged. The procedure for handling claims vary whether it is apersonal or commercialclaim.
Review the typical proceduresconsidered when handlingclaims. [25marks]

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The insurance product is unique in that its quality can only bejudged when something goes wrong. The way in which a claim ishandled will have important marketing repercussions for insurers.That is the reason why, the claims operation must be adequatelymanaged. The procedure for handling claims vary whether it is apersonal or commercialclaim. Review the typical proceduresconsidered when handlingclaims. [25marks]