The global search for talent has led many organisations toembrace diversity in the workplace. The BUS103 OrganisationBehaviour (OB) course is teaching you to resist the inclination torely on generalisations. However, managers sometimes forget thatthey need to recognise individual differences in their employees inorder to capitalise on their unique strengths. It is pivotal thatmanagers develop a greater awareness of these individualcharacteristics and manage their diverse workforce effectively toyield positive organisational outcomes.
(a) Identify and briefly describe the four employee responses tojob dissatisfaction with illustrative examples. Recall the concept‘counterproductive work behaviour’ (CWB) and its effects onorganisational outcomes. Suggest any two ways managers can mitigateCWB. (Minimum word limit: 400 words, Maximum words limit: 600words)
