The following table shows data on the average number ofcustomers processed by several bank service units each day. Thehourly wage rate is $15, the overhead rate is 1.2 times labor cost,and material cost is $4 per customer.
| Unit | Employees | Customers Processed / Day |
| A | 5 | 38 |
| B | 6 | 46 |
| C | 7 | 61 |
| D | 3 | 33 |
|
a. Compute the labor productivity and the multifactor productivityfor each unit. Use an eight-hour day for multifactorproductivity.(Round your \"Labor Productivity\" answers to 1 decimalplace and \"Multifactor Productivity\" answers to 3 decimalplaces.)
| Unit | Labor Productivity
(customers per day per worker) | Multifactor Productivity
(customers per dollar input) |
| A | | |
| B | | |
| C | | |
| D | | |
|
b. Suppose a new, more standardized procedure is to be introducedthat will enable each employee to process one additional customerper day. Compute the expected labor and multifactor productivityrates for each unit. (Round your \"Labor Productivity\" answers to 1decimal place and \"Multifactor Productivity\" answers to 3 decimalplaces.)
| Unit | | Labor Productivity
(customers per day per worker) | | Multifactor Productivity
(customers per dollar input) |
| A | | | | |
| B | | | | |
| C | | | | |
| D | | | | |
|
