The following information is presented for the WorldwideAuditor's Association. For the year ended November 30, 2017, theorganization had set a membership goal of 100,000 members with thefollowing anticipated results (and actual results for theyear-end). Worldwide Auditors' Association Revenues and ExpensesFor Year Ending November 30, 2017 ($ in thousands) Planned ActualRevenues $55,859.6 $55,054.0 Expenses Salaries 27,900.0 29,000.0Other personnel costs 6,975.0 6,786.0 Occupancy costs 3,859.65,650.0 Reimbursement to local units 1,480.0 1,600.0 Othermembership services 1,050.0 1,000.0 Printing and paper 525.0 640.0Postage and shipping 220.0 242.0 General and administrative 1,090.01,076.0 Excess of revenues over expenses $12,760.0 $ 9,060.0Additional information (PLANNED): • Membership dues were increasedfrom $360 to $400 at the beginning of the year. • One-yearsubscriptions to Worldwide Auditor were anticipated to be 2,400units. • Advertising revenue was budgeted at $320,000. Eachmagazine was budgeted at a cost of $36. • A total of 29,000technical reports were anticipated at an average price of $80 withaverage costs of $22. • The budgeted one-day courses had ananticipated attendance of 33,000 with an average fee of $450. Thetwo-day courses had an anticipated attendance of 3,000 with anaverage fee of $770 per person. • The organization began the yearwith net capital assets of $88,000,000 with a planned cost ofcapital of 9 percent. Additional 2017 information (ACTUAL): •Membership dues are $400 per year, of which $100 is considered tocover a one-year subscription to the association’s journal. Otherbenefits include membership in the association and unitaffiliation. • One-year subscriptions to Worldwide Auditor are soldto nonmembers for $160 each. A total of 2,500 of thesesubscriptions were sold. In addition to subscriptions, the journalgenerated $400,000 in advertising revenue. The cost per magazinewas $40. • A total of 30,000 technical reports were sold by theBooks and Reports Department at an average unit selling price of$90. Average costs per publication were $24. • The associationoffers a variety of continuing education courses to both membersand nonmembers. During 2017, the one-day course, which costparticipants an average of $500 each, was attended by 31,300people. A total of 1,985 people took two-day courses at a cost of$800 per person. • General and administrative expenses include allother costs incurred by the corporate staff to operate theassociation. • The organization has net capital assets of$90,060,000 and had an actual cost of capital of 9 percent.Required a. Prepare a balanced scorecard for IAA for November 2017with calculated key performance indicators presented in two columnsfor planned performance and actual performance--include keyfinancial, customer, and operating performance indicators. Includeall zeros with figures. For example, 2017 Planned Total Revenuesfor $55,859.6 (thousand) is entered as $55,859,600 2017 Planned2017 Actual Financial information Total revenues $Answer 55,859,600$Answer 55,054,000 Total costs Answer 43,099,600 Answer 45,994,000Journal advertising Answer 320,000 Answer 400,000 ROI (round tothree decimal places) Answer 0.145 Answer 0.101 Residual incomeIncome $Answer 12,760,000 $Answer 9,060,000 Minimum return Answer7,920,000 Answer 8,105,400 Residual income $Answer 4,840,000$Answer 954,600 Customer information Course attendance Answer36,000 Answer 33,285 Technical reports sold Answer 29,000 Answer30,000 Operating criteria Average cost per special publication$Answer 220 $Answer 242 Average cost per magazine $Answer 36$Answer 40 Other personnel costs vs. salaries* Answer 0.25 Answer0.234 *Compute as a ratio. Round three decimal places. b. Which ofthe evaluation areas you selected indicated success and whichindicated failure? Success areas: 1. Answer 2. Answer 3. AnswerFailure areas: 1. Answer 2. Answer 3. Answer