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The balanced scorecard gives performance perspective from four different viewpoints.

1.

Each of the following describes a key performance indicator. Determine which of the balanced scorecard perspectives is being addressed (financial, customer, internal business, or learning and growth):

2.

Read the following company initiatives, and determine which of the balanced scorecard perspectives is being addressed (financial, customer, internal business, or learning and growth): Requirement 1. Each of the following describes a key performance indicator. Determine which of the balanced scorecard perspectives is being addressed (financial, customer, internal business, or learning and growth): Save Accounting Table... + Perspective a. Employee turnover Save Accounting Table... + Copy to Clipboard... + b. Earnings per share Save Accounting Table... + Copy to Clipboard... + c. Percentage of on-time deliveries Save Accounting Table... + Copy to Clipboard... + d. Revenue growth rate Save Accounting Table... + Copy to Clipboard... + e. Percentage of defects discovered during manufacturing Save Accounting Table... + Copy to Clipboard... + f. Number of warranty claims Save Accounting Table... + Copy to Clipboard... + g. New product development time Save Accounting Table... + Copy to Clipboard... + h. Number of repeat customers Save Accounting Table... + Copy to Clipboard... + i. Number of employee suggestions implemented Requirement 2. Read the following company initiatives, and determine which of the balanced scorecard perspectives is being addressed (financial, customer, internal business, or learning and growth): Save Accounting Table... + Copy to Clipboard... + Perspective a. Purchasing efficient production equipment Save Accounting Table... + Copy to Clipboard... + b. Providing employee training Save Accounting Table... + Copy to Clipboard... + c. Updating retail store lighting Save Accounting Table... + Copy to Clipboard... + d. Paying quarterly dividends to stockholders Save Accounting Table... + Copy to Clipboard... + e. Updating the company's information system

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