Taylor Construction builds custom homes in Dallas, Texas. Brandon Taylor knows...
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Taylor Construction builds custom homes in Dallas, Texas. Brandon Taylor knows that his future depends on the quality of the homes he builds and the service he provides to customers. Most new customer sales arise from word-of-mouth advertising by former customers. Identify the balanced Scorecard perspective for each measure in the exercise. Perspective a. Number of customer complaints b. Employee turnover Internal business processes Customer Financial Learning & growth c. Net profit per house constructed d. Turnaround time on customer design changes e. Hours of training per employee f. Average labor cost per house 8. Dollars invested in new equipment h. Grade (quality) of brass fixtures 1. Variances between budgeted and actual costs of building a house
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