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take a look at the excerpt from a customer satisfaction survey below:

_____

1. were you satisfied with the service you received today? Yes or no.

2. what issue did you have today?

A. Software related

B. hardware related

C. other (please specify)

3. Approx. how much was your bill today?

$0, $25, $50, $100, $200

4. how likely are you to recommend our tech-support to others?

very likely, likely, not sure, unlikely, very unlikely

5. what is your gender (M/F)?

____

question 1.

for each survey question, determine (1) what is the variable being measured, (2) what scale is it (metricon-metric and the scale), (3) what statistical method can be used to analysis the question?

Q1:

Q2:

Q3:

Q4:

Q5:

question 2.

outline two different relationships between variables you could explore (from the above excerpt) and explain concisely how you would do it (choose one statistical method and write a conclusion you can draw from it)

Q1. Were you satisfied with the service you received today? Yes or No Q2. What issue did you have today? a. Software related b. Hardware related C. Other (please specify) Q3. Approximately how much was your bill today? $0 $25 $50 $100 $200 Q4. How likely are you to recommend our tech support to others? Very likely, likely, not sure, unlikely, very unlikely Q5. What is your gender (M/F)

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