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SUBJECT: BUSINESS ETHICS

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Business Professional Ethics Academic Session - 2022/2023 Semester III UDE 21 (1, 2 \& 3) Course Code UDE 2009 Individual Case Study - 20\% - CO3. CASE STUDY - Manufacturer with a lot of unsold items This Milk manufacturer is based in Port Klang, Selangor. The Managers of the company are very friendly with the customers and very often sells its products directly to them. The top manager also invites them (customers) in any form a get together in order to maintain a good relationship as far as the business is concerned. Lately the Milk manufacturer in his shelf has a lot of unsold items that is still not sold amounting to about RM1 million in values. The product will expire in two weeks' time. Therefore, the management of the company decided to sell the milk products at half (1/2) the cost so as not to suffer any big losses once the products expires. Because of this action, the customers purchased the products more than what they normally consume thus ending up with products that will soon expire. When the product expires, the customers will or have to dispose of it. Now that this has happened, can the customer who disposes the items as and when it expires due to being unable to use them take any action to the milk manufacturer or can they ask for a refund due to such losses. Questions 1. What advice you can give this milk manufacturer and how would you solve this problem? - Discuss (Marks 10\% - CO3 - Minima/Maximum 3 to 5 pages

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