So you think Customer Relationships Management is easy? Thisweek let's take a look at the diversity of the people you're goingto be dealing with. And in fact, the people you currently know! Ona sheet of paper attempt to fill in the below information byfinding a person who can say “yes” or can respond appropriately toeach question. Write their first name in the space provided. Youmay use each person’s name only once. With that you should find youactually know a very divers group of persons. Suppose now all thesepeople were your customers. You can consider yourself a salespersonof any item. How in the world do you develop a plan to satisfy allthese people of differing origins an backgrounds, with so manylikes and dislikes? Draw from this week's readings, and tell us howyou're going to do it! And remember to load your paper with thenames of the people you've found!
1. _______________________speaks English as a 2nd language.What is their primarylanguage?_________________________________________
2. _______________________speaks Spanish.
3. _______________________speaks an Asian language. Which?________________________
4. _______________________has traveled abroad in the lastyear.
5. ________________________lived in another country for asignificant period of time.
6. ________________________has experienced acupuncture.
7. ________________________ was born in a country other thanthe U.S.
8. ________________________ has parents that moved here fromanother country.
9. ________________________ grandparents come from the samecountry as one of your grandparents. Which country?____________________________________________
10. _______________________comes from a family of 4 or morechildren.
11. __________________ _____ attended parochial (religious)school as a child.
12. ________________________reads one or more books amonth.
13. ________________________still owns vinyl (LP)records.
14. ________________________has more than 2 children.
15. ________________________ attended college in a countryother than the one in which they were born.
