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Six Sigma Questions (9,10, & 11 fill the blank)

1. Lean methodology as it is practiced today can be traced back to: a. Motorola b. The industrial revolution c. The Toyota Production System

2. The main goal(s) of Lean is/are: a. Reducing headcount b. Eliminating waste and creating flow c. Speeding up processes

3. The activities involved in turning inputs into outputs are known as a: a. Value Stream b. Flow c. Process

4. Value is defined by: a. The CEO b. The work instruction c. The customer

5. The degree to which a product or service meets a customer need is the definition of a. Efficiency b. Effectiveness c. Value

6. All customers in the same socio-economic category share the same value: a. True b. False

7. Which of the following is not a type of activity within a process a. Value added b. Non-value added c. Non-resource consuming

8. Any forms completed exclusively for the purpose of meeting government regulations are: a. Value added b. Non-value added c. Required non-value added

9. Lean principles can apply to your home life as well as your work life. If you only use 1 printer cartridge every 4 months, buying a 12 pack of printer cartridges would be a waste because it is fits the definition of ________________________________.

10. Labeling drawers and shelves is an example of which 5S activity?_______________ 11. The concept of sizing your capacity throughout a process so that you smoothly and continually create your product or service at a rate consistent with customer demand is known as ________________________ and it is the opposite of batch process and bottlenecks. 12. In the formula Y=f(X1, X2, X3 XN), the Xs represent: a. Inputs b. Outputs c. Requirements

13. The person who chooses the Y and sets its target for a Six Sigma project is the: a. Green or Black Belt b. The project sponsor c. The end user

14. A fishbone diagram is a good tool for: a. Tracking process performance b. Assessing the risk associated with a process c. Identifying inputs

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