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Self-service online is a major development in CRM systems allowing companies to reduce costs dramatically whilst, in...

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General Management

  1. Self-service online is a majordevelopment in CRM systems allowing companies to reduce costsdramatically whilst, in some cases, improving their servicequality. Identify the impact of self-service online upon customerexperience focusing upon potential negative impacts.

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The development of technology has greatly impacted the way business firms conduct their business in the market Now customers can order their products online without meeting with their sellers but in the end the product reaches them On the other hand technology has made it able for some firms to lay off some of their employees as their functions are now done with the technology Therefore this paper is going to discuss    See Answer
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