Role Play Question. Bob is a mechanical engineer and drafting supervisor for a company that designs and...

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Operations Management

Role Play Question.
Bob is a mechanical engineer and drafting supervisor for acompany that designs and manufactures chip-making equipment for thesemiconductor industry. Bob is upset because he was promised, andexpected training in new drafting software. The draftsmen whoworked for Bob were trained but he was not. (Training is expensive$4,000.00 per person). Susan, his boss needed to get the budgetdown, and knowing that Bob is a â€˜nice guy,â€™ figured he probablywouldnâ€™t mind so much if he wasnâ€™t trained. Bob is also highlyintelligent, and Susan determined that he could figure out the newsoftware on his own. As it turned out, Bob didmind. In fact, he became disgruntled and unmotivated.
He decided to talk to you, a top manager at the organization(Susanâ€™s boss). What should you say to him?

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3.7 Ratings (342 Votes)

Knowing the importance of the training and development my interaction with Susan would involve sum total of the following things I would listen to the Bob and try to understand the situation from his perspective I will try to understand the interaction that has gone by and what was See Answer

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