refers to the application of the Inte information, and analysis to facilita the application of the Internet, computer programs and Information systems to provide data on, and analysis to facilitate the creation and delivery of goods and services a. Hard technology b. Soft technology c. Assistive technology d. Adaptive technology 7. Which of the following is a benefit of using technology? a. It increases the number of human service providers in firms. b. It increases quality and productivity of firms. c. It increases opportunities for employee empowerment. d. It makes it easy for customers to change decisions and return goods. refers to equipment and devices that perform a variety of tasks in the creation and delivery of goods and services. a. Hard technology b. Soft technology c. A database system d. A neural network 9. Valuetronics, an electronics company, is currently in the preproduction stage of launching one of its new stereo systems. In order to analyze the feasibility of the product, Valuetronics adopts an integrated system that allows it to manufacture the product before it physically exists, that is, the system allows Valuetronics to finalize the design of the stereo, analyze it, and do a test-run. In this context, Valuetronics is using an) a. enterprise resource planning (ERP) system b. flexible manufacturing system (FMS) c. computer-aided engineering (CAE) system d. computer-aided manufacturing (CAM) system 10. are tiny computer chips that can be placed on shipping containers, individual products, credit cards, prescription medicines, passports, livestock, and even people. a. Bar codes b. Radio-frequency identification tags c. Thermocouples d. Voice-recognition modules