QUESTION THREE [20] Implementation of any change programme needs to take account of the restraining forces of...

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QUESTION THREE [20]
Implementation of any change programme needs to take account ofthe restraining forces of change. Managers should anticipate someemployee resistance and plan for this eventuality in the changestrategy (Brown, 2011:171)
3.1 Explain the difference between â€œovertâ€™ and â€œcovertâ€resistance and discuss the reasons why change is resisted inorganisations. (10)
3.2 Discuss the ways in which resistance to change can bemitigated.

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Overt Resistance Overt resistance is the easier type of resistance to identify and usually involves one or more team members at the meeting speaking up and objecting to our process as facilitators Overt resistance sounds like Were a creative team we work best when were loose and ideas are flowing Can we apply structure AFTER weve spitballedbrainstormed for a while This process stuff is bogging us down Weve had tons of meetings without a facilitator and theyve been fine we dont need him Cant you just write down what we say and let us do it our way Overt resistance can be especially common when facilitating teams of senior management as they may feel See Answer

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