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Top Notch software has a customer who isn't happy with theirservice. The issue with the customer's software seems to be usererror. What is the problem in this scenario?

Select one:

a. The customer did not read the user manual

b. The company has an unhappy customer

c. The customer is not listening

d. The customer needs a replacement software

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Scenario: Lee is the general manager for The Mattress Store. Hisbest sales associate, Ben missed his monthly goal by one mattressthis month. It is unusual for Ben to miss his goal; he was out fora week with the flu. Unfortunately, Ben did not earn his bonus forthe month. Ben is upset and threatens to quit if Lee does not makethe exception since Ben had the flu. The rules are clear, andbonuses are paid to those who meet their sales goal. However, Leedoes have the authority to make exceptions to the rule.
Should Lee involve others in making this decision? Choose all thatapply:

Select one:

a. Yes, Lee should involve the accounting department in hisdecision.

b. Yes, Lee should involve the payroll department in hisdecision.

c. Yes, Lee should involve HR in his decision.

d. No, Lee has the information he needs to make the decision onhis own

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Scenario: Stanley transferred from the northside location to thesouthside location and accepted a promotion to manager of thestore. On his first day in his new role as manager, an employeeapproached Stanley and asked if she could leave two hours early toattend her son's school play. She said that the previous manageralways lets her leave early. Stanley does not know how torespond.
Should Stanley involve others in his decision? Choose all thatapply.

Select one or more:

a. Yes, Stanley should find out if it is appropriate to granther request.

b. Yes, Stanley should consult the other employees of thedepartment.

c. Yes, Stanley should involve the manager of accounting.

d. No, Stanley has the information to make the decision on hisown

Identify and Define Problems. Amanda has a co-worker, Sherry,who is vocal about political opinions. Amanda does not agree withSherry's views. Amanda likes Sherry but some of her recent commentshave upset Amanda and made her feel uncomfortable. Amanda puts herenergy into telling their co-workers about Sherry's annoyingcomments. The gossip has gotten back to the boss, Mel. Mel agreeswith Sherry's political views. Mel gave Amanda a written reprimandfor violating the company's zero tolerance policy. Mel cited thatAmanda was bullying Sherry because she was mocking her politicalviews.
Is the problem in the scenario a work-place problem or is it apersonal problem between friends?

Select one:

a. It is a personal problem, Amanda and Sherry are friends.

b. It is a personal problem, Amanda and Sherry are friends andthe political conversations are of personal content and do notinvolve talk about work.

c. It is a work problem because Amanda's gossiping isdistracting employees from completing their daily tasks.

d. It is a work problem because an employee feels uncomfortablein the workplace and Amanda's gossip is toxic to the workclimate.