Question C4
In a local bank, there was a very high employee turnover amongthe Loan Officers in the past year. Loan Officers are responsibleto promote the banking services and check the credibility ofvarious firms before lending money to them. Many new Loan Officers,after joining the bank, resigned within six months.
Joe assumed as the new manager to the department in the localbank. He found that most employees were dissatisfied with thecompany. Their salary levels were lower than those of the marketlevels. Employees said they disliked the previous manager who wasvery harsh to them. Joe later successfully asked the company toincrease employees’ salaries up to the market levels. He treatedhis subordinates well and fairly.
(a) Apply the Three Needs Theory of McClelland by linking it tothe case of the Loan Officers in this bank.
(b) Based on Herzberg’s Two-Factor Theory, which factor is Joe’scase referring to? (1 mark)
(c) Based on your discussion in C4 (b) above, provide examplesfrom the case to justify your argument.
(d) Could Joe increase employees’ job satisfaction by doingthose mentioned in the case? Start your answer with yes or no. Thenexplain your reason with justification.
