Question 2
- Case study on MIS :information system inrestaurant.
a waiter takes an order at a table,and then enters it online via one of the six terminals located inthe restaurant dinning room .the order is routed to a printer inthe appropriate preparations area : the cold item printer if it isa salad, the hot -item printer if it is a hot sandwich or the barprinter if it is a drink. A customer's meal check-listing (bill)the items
ordered and the respective prices are automatically generated. Thisordering system
eliminates the old three-carbon-copy guest check system as well asany problems caused
by a waiter's handwriting. When the kitchen runs out of a fooditem, the cooks send out an
'out of stock' message, which will be displayed on the dining roomterminals when waiters
try to order that item. This gives the waiters faster feedback,enabling them to give better
service to the customers. Other system features aid management inthe planning and control
of their restaurant business. The system provides up-to-the-minuteinformation on the food
items ordered and breaks out percentages showing sales of each itemversus total sales.
This helps management plan menus according to customers' tastes.The system also
compares the weekly sales totals versus food costs, allowingplanning for tighter cost
controls. In addition, whenever an order is voided, the reasons forthe void are keyed in.
This may help later in management decisions, especially if thevoids are consistently
related to food or service. Acceptance of the system by the usersis exceptionally high since
the waiters and waitresses were involved in the selection anddesign process. All potential
users were asked to give their impressions and ideas about thevarious systems available
before one' was chosen.
- In light of the system, describe the decisions to be made inthe area of strategic
planning, managerial control and operational control? Whatinformation would
you require to make suchdecisions?
- Management Information System (MIS), broadly refers to acomputer-based
system that provides managers with the tools to organize, evaluateand
efficiently manage departments within an organization. With use ofexamples
explain what would make this system a more complete MIS rather thanjust
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iii. Explain the probable effects that making the system moreformal would have |
doing transaction processing in acase of this restaurant?
on the customersand the management.
IV. What are some ofthe notable advantages and disadvantages the MIS system
might have on both the customers and the restaurant staff andmanagement?
