Question 1
The benefits of adopting Total Quality Management (TQM)
strategies and approaches for organizations can aptly...
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General Management
Question 1
The benefits of adopting Total Quality Management (TQM)strategies and approaches for organizations can aptly becategorized under four (4) broad themes which include:
Customer satisfaction; organizational Development, Humanresources management and Competitive advantage.
a. Two for each category, highlight the benefits for adoptingand implementing TQM
approaches in organizations
b. State five (5) known trends driving the need for adoptingTQM particularly in 21st century organization
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Answer TQM and its benefits in the case ofCustomer Satisfaction a Optimum customer satisfaction can facilitate lead generation and referral business b Customer satisfaction can lead to increased market share Benefits of TQM in Organisational Development TQM is a strategy that is adopted at the top management level and is diffused to all other levels in an
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