Question 1:

Assign the following metric to one of the four balanced scorecard categories used by ABDC, Inc.:

Job offer acceptance rate

a. Innovation, Learning and Workforce Growth Measures

b. Customer Satisfaction Measures and brand improvement:

c. Financial Performance Measures

d. Measures to Improve Internal Processes

Question 2:

Assign the following metric to one of the four balanced scorecard categories used by ABDC, Inc.:

EVA (economic value added)

a. Financial Performance Measures

b. Measures to Improve Internal Processes

c. Innovation, Learning and Workforce Growth Measures

d. Customer Satisfaction Measures and brand improvement:

Question 3:

Assign the following metric to one of the four balanced scorecard categories used by ABDC, Inc.:

Average call waiting time

a. Measures to Improve Internal Processes

b. Customer Satisfaction Measures and brand improvement:

c. Financial Performance Measures

d. Innovation, Learning and Workforce Growth Measures

Question 4:

Assign the following metric to one of the four balanced scorecard categories used by ABDC, Inc.:

Net profit

a. Measures of Innovation, Learning and Workforce Growth

b. Customer Satisfaction Measures and brand improvement:

c. Financial Performance Measures

d. Measures to Improve Internal Processes

Question 5:

Assign the following metric to one of the four balanced scorecard categories used by ABDC, Inc.:

Compliance with manufacturing and delivery time

a. Innovation, Learning and Workforce Growth Measures

b. Financial Performance Measures

c. Measures to Improve Internal Processes

d. Customer Satisfaction Measures and brand improvement:

Question 6:

Assign the following metric to one of the four balanced scorecard categories used by ABDC, Inc.:

New products introduced to the market

a. Financial Performance Measures

b. Customer Satisfaction Measures and brand improvement:

c. Innovation, Learning and Workforce Growth Measures

d. Measures to Improve Internal Processes

Question 7:

Assign the following metric to one of the four balanced scorecard categories used by ABDC, Inc.:

Amount of raw material wasted

a. Customer Satisfaction Measures and brand improvement:

b. Financial Performance Measures

c. Measures to Improve Internal Processes

d. Innovation, Learning and Workforce Growth Measures