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Quality is defined by the customer. Ethics have become a critical part of the Quality equation...

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Operations Management

Quality is defined by the customer. Ethics have become acritical part of the Quality equation and customer experience. Yetwe see many examples of ethics violations by corporations whichhave had horrible and sometimes lethal consequences for customers.Please identify and describe an ethics violation that has impactedthe quality of a service or good. Your example can come frompersonal experience or the news. Further, please write about howthe event should have been managed in order to avoid the ethicsviolation.

Answer & Explanation Solved by verified expert
3.8 Ratings (555 Votes)
Many companies have a quality assurance process in place in inhouse manufacturing as well as third party manufacturing After the product it made it goes through final inspection as a part of the quality control    See Answer
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