Q2. What was the challenge faced by the customers who wished to getting their cars serviced...

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General Management

Q2. What was the challenge faced by the customers who wished togetting their cars serviced in distributor workshops? Why?
Q3. How did the distributor overcome the challenge? Highlightand explain the improvements made by the distributor.
Q4. How did DHL manage the cost of manpower in view of changingworkloads in the warehouse?
Q5. What were the benefits for the distributor business afteraward of contract to DHL?
Q6. Which element of the 4 Ps of Marketing was addressed by DHL?Explain
Q7.What factors are considered todecide location of a warehouse in a logistics operation?Why?
Q8. Explain the concept ofmultiskilling in a modern business enterprise. Why is it soimportant?

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Q2 What was the challenge faced by the customers who wished to getting their cars serviced in distributor workshops Why There are many challenges that are faced by customers in getting their cars serviced at distributors workshops some of them are listed hereunder Ques The customers have to wait for hours at distributer service centers because of long ques The service centers managed by the distributors are not so well equipped compared to companies own workshops which has a descent waiting room and required equipment The manpower in See Answer

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