Q1. Gombo Water and Sanitation Company Limited has been having aproblem with regards to the operation of
the company which has caused the organization not to satisfy theneeds of the customers due to frequent
breakdown of water and sewerage pumps, residents receiving brownishwater and not addressing customer
complaints of high bills, residents not receiving adequate supplyof water and leakages in the distribution.
The other problem has been frequent sewerage blockages whichresults in direct discharge of raw sewerage
into the Mulungushi River hence affecting the ecological process asthe main sewerage pipe crosses the
river. In May this year, the company was given a fine byEnvironmental Management Agency of 50,000
Zambian Kwacha for discharging raw sewerage in the Mulungushi Riverdue to non-function of the
Biological filters. You have been engaged as a consultant by theGovernment of the Republic of Zambia to
provide solutions to the challenges the utility is facing. Whatprofessional advice would you give?
