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PURPOSE: This assignment will help you apply the concepts related to Post-Sale Interactions. PREPARE FOR...

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Accounting

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PURPOSE: This assignment will help you apply the concepts related to Post-Sale Interactions. PREPARE FOR THE ASSIGNMENT: Choose any product or service that would be sold in a B2B setting AND that would require a lot of customer interaction after the sale. ASSIGNMENT: In a Word or pdf document, answer the following questions. WRITE THE QUESTIONAND THEN YOUR ANSWER. 1. In the table like the one below: - List 5 different ways a salesperson would interact with the customer (or the customer's company) after the sale. (Consider the activities listed in sections 12.1 and 12.2 in the chapter) - Next to each post-purchase interaction, write down what the customer would expect in that interaction. - In the final column, identify ways to ensure that the customer is satisfied

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