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Provide an example of a recent service you received as a consumer. Did this service meet...

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Operations Management

Provide an example of a recent service you received as a consumer.Did this service meet your expectations. Go through each of thegaps and evaluate this service according to those models. Was itwithin the zone of tolerance?

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The best example of a recent service that I received as a consumer was when I visited the apple store to get my MacBook pro repaired Heres a thorough service evaluation of Apples service at the genius bar Stages of service Description Rating on a scale of 1 10 with 1 being the worst and 10 being the best Reasoning Was it within the Zone of Tolerance Escalation Ease Was it    See Answer
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