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13 Assume a company has only one service department and two operating departments (A and B). The service department's budgeted varloble costs in total and on a per unit basis were $200,000 and $5, respectively its total actual variable costs were 5204,000 The service department's budgeted and actual fixed costs were $300,000 and $309,000, respectively. The service departments variable costs are allocated to the operating departments based on actual number of employees for the current year, whereas its fixed costs are allocated based on the long-run average number of employees in the operating departments The following additional information was provided for Departments A and B- Department Department D Actual number of employees for the current year 9.000 30,000 Long-run average number of employees 12.000 32,000 So The total amount of service department costs that should not be charged to other department is closest to Multiple Choice $18.000 O $22.000 . $15.000 14 If average operating assets are $200,000, the turnover is 2.0, the return on investment (RON 30%, and the minimum required rate of teturn on average operating assets is 10% then the residual income is closest to OUSE 41 Multiple Choice $60,000 $40,000 $80.000 $100.000 15 Sales from products less than three years old A) Increase B) Increase C) Decrease D) Decrease Return on assets Increase Decrease Increase Decrease 015627 eBook Multiple Choice Choice A Choice B Choice C Choice D 16 Assume that an organization in the process of creating a balanced Scorecard noted that too many customer service employees teave our organization to work for other employers Which of the following measures would be most appropriate to include in a balanced Scorecard in an effort to track improvement with respect to this concer? Multiple Choice -- Absenteeism rate Employee turnover percentage O Number of process Improvement suggestions per employee Recruting expenditures per hred employee 17 Queue time Wait time Process time Move time Inspection time Hours 32 7 2 2 2 8 ores If the delivery cycle time is 56 hours and the manufacturing cycle efficiency (MCE) is 0.05, then the wait time is closest to: Book Multiple Choice 28 hours 24 hours 9 16 hours 20 hours 18 Actual run time this week Machine time available this week Actual run rate this week Ideal run rate Defect-free output this week Total output this week (including defects) 7 minutes 5,000 minutes 7 units per minute 4.0 units per minute 15,000 units 7 units 15548 If the quality rate is 0.80, then the total number of units lost due to the combined utilization, efficiency, and quality losses is closest to Multiple Choice 2000 units 1250 units 1500 units O 1750 units