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Persuasive Message

Claim Request. As co-owner of a small graphics design firm, you recently hosted a one-day busi- ness retreat for all staff at the Ocean View Inn, a

conference facility you have long counted on for its excellent catering and technical services. One month in advance, you made an $800 deposit on the room booking and catering costs. The remain- der of the total $4,000 cost (which includes all applicable taxes) was to be paid after the event. The retreat was a success, but you were surprised when you received a new invoice for $3,550. The addi- tional charges were for a $100 user's fee and a $250 booking fee. You feel that these charges, because they were not part of the original agreement, are either unwarranted or erroneous. The Ocean View Inn, you have just discovered, is under new management, which may account for the discrep- ancies. Write to manager Kaleigh Smith, requesting an adjustment.

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attracted media attention and helped raise money conference facility you have long counted on for for Fashion Helps, a charity that provides support its excellent catering and technical services. One services to families of the terminally ill. Last year, month in advance, you made an $800 deposit on through the sale of $20 admission tickets, Saint the room booking and catering costs. The remain- Laurent College raised close to $10,000. This year, der of the total $4,000 cost (which includes all you would like to invite Monique Robert, a Montreal applicable taxes) was to be paid after the event. The boutique owner and shoe designer, to be one of retreat was a success, but you were surprised when the judges. The nature of the event's sponsorship you received a new invoice for $3.550. The addi- means you can offer her only a small honorarium, tional charges were for a $100 user's fee and a $250 but you would also like to feature her newest line booking fee. You feel that these charges, because of footwear in the show. Write to Monique Robert, they were not part of the original agreement, encouraging her to accept your invitation. are either unwarranted or erroneous. The Ocean 3. Favour Request. Your aerospace company has View Inn, you have just discovered, is under new recently responded to a request from Project management, which may account for the discrep- Protg, an educational mentorship program ancies. Write to manager Kaleigh Smith, requesting designed to help promising high-school students an adjustment! at risk of dropping out. Because you hire only col-7. Claim Request. You recently received a $250 gift lege or university graduates and give preference to card from your department manager as a reward for those with post-graduate degrees, you understand work well done on an important contract. However, the importance of keeping teenagers in school. You when you tried to use it at Folio, the bookstore that would like your company to participate, but you issued the card, you were told that it had expired realize this will require three volunteers from your and you would have to pay an inactivity fee before firm to give up an entire Saturday to speak with you could make your purchase. You felt that there students about career opportunities in the indus must have been some mistake, as the card was try. As far as you know, mentors will receive no fee issued only three months ago and not stamped but will be invited to a year-end banquet in return with an expiration date. Although the reactivation for donating their time and services. Write a memo charge was only $15, you believed that, in princi- to staff, asking for their help. ple, you shouldn't have been penalized and the 4. Persuasive Memo. You work at a small Canadian unreasonable fee should have been waived. You left brokerage firm. Colleagues have complained that the store disappointed, without redeeming the card. the office environment you share is drab and After some research, you discovered that, under depressing. Lighting is poor, filing systems are provincial guidelines, retailers are not allowed to disorganized, and office furniture is in disrepair. issue gift cards that have expiry dates or to charge Clients complain that your office looks downright reactivation fees. You don't believe that the staff unprofessional. Write a memo to your manager, pre- at Folio are intentionally breaking the law, but you senting a plan to perk up your office environment. want to make them aware of their obligations and have them revise their practices in the future. Make 5. Persuasive Memo. Identify a problem in need of your case in a persuasive claim to Folio's customer a solution or a situation in need of improvement service division. in your school or place of employment. Write a well-researched memo, identifying the benefits of 8. Collection Letter Series. You are the owner of a gen- what you propose and making a compelling case eral contracting business that undertook extensive for change. renovations on a property owned by Arnold Levitt. Work valued at $17,000 was completed on schedule 6. claim Request. As co-owner of a small graphics three months ago, and the property subsequently design firm, you recently hosted a one-day busi passed inspection. Because Mr. Levitt has always ness retreat for all staff at the Ocean View Inn, a paid you on time for all previous contracts, you

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