Part I. Answer the following three (3) questions. Copy and paste the questions into the Text Submission...

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Psychology

Part I.
Answer the following three (3) questions. Copy and paste thequestions into the Text Submission box (below), then type youranswers directly below each question.Â Â
Q1. What is feedback? How can verbal feedback affectcustomer encounters?
A.
Q2. Give some examples of nonverbal feedback and explainhow they complement the verbal message and how they can affectcustomer interactions.
A.
Q3. What are the four spatial distances observed inWestern cultures, and for which people or situations is eachtypically reserved?
A.
Part II.
Although we live in a global world, nonverbal communication indifferent cultures show such drastic differences that you might getthe feeling we are from different planets. If you ever findyourself working on a multi-cultural project, it's important tounderstand these differences.
1. Choose a culture and explore the differences in nonverbalcommunication in the following areas:
Facial expressions
Head movements
Hand and arm gestures
Physical space
Touching
Eye contact
Physical postures

Answer & Explanation Solved by verified expert

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Part 1 Q1Feedback is a key element of the twoway communication model and a response to messages that you receive as a listenerIt can affect customer encounters by using positive communication techniques and using terms that customers can find clear and effectiveFor exampleChances are your customers have less technical knowledge than you do Be careful therefore when explaining things to them If you use acronyms be sure you identify what the acronym means and explain the meaning to them correctly Q2If the messages communicated are positive understanding and enhanced customer relations can result Body language and actioninaction If these messages are perceived negatively it can break down the relationship Q3Intimate distance 0 to 18 See Answer

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