Part I. Answer the following three (3) questions. Copy and pastethe questions into the Text Submission box (below), then type youranswers directly below each question.

Q1. What is feedback? How can verbal feedback affect customerencounters? A.

Q2. Give some examples of nonverbal feedback and explain howthey complement the verbal message and how they can affect customerinteractions. A.

Q3. What are the four spatial distances observed in Westerncultures, and for which people or situations is each typicallyreserved? A.

Part II.

Although we live in a global world, nonverbal communication indifferent cultures show such drastic differences that you might getthe feeling we are from different planets. If you ever findyourself working on a multi-cultural project, it's important tounderstand these differences.

1. Choose a culture and explore the differences in nonverbalcommunication in the following areas:

Facial expressions

Head movements

Hand and arm gestures

Physical space

Touching

Eye contact

Physical postures

This assignment should be submitted as a word document (or othertext document), formatted using the APA Style format. Include allsources you use in proper APA style. This includes in-textcitations and references. Attach this file to this assignment(click on file attachment) .